Let your voice be heard

PIA's Insurance Company Satisfaction Survey is making a difference throughout the industry

The 2008 Insurance Company Satisfaction Survey had a 55 percent response rate and a record number of carrier ratings. Carriers are paying attention, and your input helps keep the survey results credible. PIA's survey helps make sure your voice is heard by carriers' senior management, so they know how their decisions affect agency profitability and productivity.

PIA members can download the overall results of the 2008 Insurance Company Satisfaction Survey or view parts of the survey below. You can also choose a company below to view their results for the past three years in comparison to the industry average.


Overall Results:

Foreword	Comparison Graphs: Personal Auto Competitiveness Homeowners Competitiveness Commercial Lines Competitiveness Commission/Compensation Underwriting - Personal Lines Underwriting - Commercial Lines Marketing Support Claims Handling Company Management Company Web Site Billing System Personal Lines Ease of Doing Business Commercial Lines Ease of Doing Business Personal Lines Turnaround Time Commercial Lines Turnaround Time
Executive Summary
Grids: All Respondents Grid Ohio Respondents Grid Indiana Respondents Grid
	Mean Overall Ratings
Number of Responses by Type of Respondent Number of Responses by Number of Employees in Agency

Carrier Individual Results:

AAA Insurance	Merchants Insurance
AIG Agency Auto	MetLife Auto & Home
Allied Insurance Group	Miami Mutual Insurance Company
Auto-Owners Insurance Group	The Motorists Insurance Group
Buckeye State Mutual Insurance Company	Ohio Casualty Group
Celina Insurance Group	Ohio Mutual Insurance Group
Central Mutual Insurance Companies	Pekin Insurance Company
The Cincinnati Insurance Company	Progressive Insurance Company
Donegal Companies	SAFECO Insurance Company
Encompass Insurance Company	State Auto Insurance Companies
Erie Insurance Group	The Travelers Companies, Inc.
German Mutual Insurance Company	Wayne Mutual Insurance Company
Grange Insurance Companies	West Bend/NSI
The Hanover Insurance Group	Western Reserve Group
The Hartford	Westfield Insurance
Hastings Mutual Insurance Company